سياسة الخصوصيةPrivacy Policy

1. Information Users May Provide

We may collect limited types of information when you use our website or platform, including:

• Account and contact information: such as your name and email address when you create an account or contact us.
• Service request information: such as the type of service requested and the request details you enter.
• Location information: when required for service delivery or to define its scope.
• Technical and device information: such as device type, browser, and basic usage data used to improve the service.

2. Purpose of Processing

• Operating and providing the service to users.
• Providing customer support and responding to enquiries.
• Security, and prevention of fraud and misuse.
• Meeting legal and regulatory requirements where needed.

3. Sharing of Information

Some information may be shared on a limited basis with service providers only where necessary to fulfill a service request. We do not sell user data.

4. Data Security

We work to apply appropriate technical and organizational measures to protect information against unauthorized access, loss, or misuse, while noting that no method of electronic transmission or storage can be guaranteed to be absolutely secure.

5. Data Retention

We retain information for the period necessary to provide the service and achieve the purposes described in this policy, or as required by applicable regulations, and it is deleted or anonymized when no longer needed.

6. User Rights

Users may request access to, correction of, or deletion of their data by contacting us at the email address below. For more details about account deletion, please see the Account & Data Deletion page.

7. Contact

For any privacy-related enquiry, contact us at: support@maisarahgroup.com

8. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.